1. Privacy overview
- We do not maintain users’ personal information for any purpose, except with permission under separate agreement. You may provide personal information such as name and email address to post comments in our public forums or to provide us with feedback, but we do not store that personal information.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
- We will make information about our policies and practices relating to the management of personal information readily available to site visitors.
- We may use ‘cookies’ that automatically collect anonymous, non-personal information when visitors access the site. We may use anonymous, non-personal information to track the success of the site with its visitors, and to better tailor the site to visitors’ needs.
- We do not share personal information about our visitors with third parties (other than our affiliates and service providers assisting in the operation of this website), except with your permission or as otherwise required by law or legal process or as otherwise specified herein.
We are committed to conducting our site in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Alphabet Children is committed to protecting your personal information and being transparent about what information we hold, whether you are a donor, volunteer, shopper or campaigner.
Developing a better understanding of our supporters through their personal information allows us to fundraise more efficiently, which ultimately helps to improve wellbeing for those with neurodevelopmental conditions.
We have made improvements to this Policy so that transparency is at the core of what we do.
We ensure that we use your personal information in accordance with the law. This Policy explains:
- What information the organisation may collect about you;
- How we will use that information;
- Whether we disclose your details to anyone else;
- Your choices regarding the information you provide to us.
3. The Information We Collect
4. Use and storage of your personal information
The organisation commits to:
- Only process information necessary to establish or maintain registration or support.
- Only process information necessary to provide or administer activities for people who are registered users of the organisation, have regular contact with it or who contact us for support.
- Only share this information with people and organisations outside of the organisation when this is necessary to carry out the organisation’s activities.
- Only keep the information while the individual is a registered user, supporter or requires our support or for as long as necessary for the purposes of our support administration, and remove your personal information at your request.
- If you use comments or forums on the website we may use the information you post and the responses to compile aggregate statistics (e.g. number of registered users, numbers of individuals addressing specific issues, etc.), to assist us in research and development to supply to our partners. In these cases, all information will be completely anonymous.
- We publish a newsletter and occasionally operate on line surveys, which you can select to receive from the organisation at the point of registration. We will never sell your e-mail addresses.
5. Our Commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
As a user, you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent the webmaster, administrator and moderators cannot be held responsible for any hacking attempt that may lead to the data being compromised.
6. Our Commitment to Safeguarding Children and Adults at Risk
All the information that we receive is treated confidentially, unless there are any concerns regarding safeguarding. Any concerns regarding safeguarding, in accordance with our safeguarding policy, would be forwarded to our Safeguarding Lead Person, to be dealt with in accordance with current legislation and guidelines. We are committed to protecting vulnerable supporters, customers and volunteers, and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.
7. What type of information is collected from you?
The personal information we collect, store and use might include:
- your name and contact details (including postal address, email address and telephone number); your date of birth; information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
- your bank or credit card details. If you make a donation online or make a purchase, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions;
- information as to whether you are a UK taxpayer so we can claim gift aid; and
- any other personal information shared with us.
- Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.
- We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. For example, we may ask for your health information if you are taking part in a fundraising event involving physical activity.
- Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.
Please note that we do not intend to collect any personal data from children under 18 years of age and no child under eighteen should submit any personal data to any of the sites. Should we discover that any such personal data has been delivered to any of the sites, we will remove that information as soon as possible.
8. How and why is your information used?
We may use your information for a number of different purposes, which may include:
- providing you with the services, products or information you asked for.
- processing orders that you have submitted;
- carrying out our obligations under any contracts entered into between you and us;
- keeping a record of your relationship with us;
- conducting analysis and market research to better understand how we can improve our services, products or information;
- dealing with entries into a competition;
- seeking your views or comments on the services we provide;
- notifying you of changes to our services;
- sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services; and checking donations for the purposes of prevention of prevention of fraud or other crime;
- processing grant or job applications.
9. Confidentiality and security of your personal data
We are committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal data from loss, misuse or alteration. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features described above to try to prevent unauthorised access. We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:
- unauthorised access
- improper use or disclosure
- unauthorised modification
- unlawful destruction or accidental loss
All our employees, contractors and data processors (i.e. those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of your personal data, are obliged to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us in line with the standards set out in the GDPR.
Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software: 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
10. Our legal process for processing personal data
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, organisations are required to have a legal basis for processing personal data. The legal bases we use for processing data are:
- Legitimate interests for the purposes of fulfilling our activities and the provision of our services.
- Contractual basis for the purposes of fulfilling our obligations to potential funders such as the National Lottery Heritage Fund.
- Consent when people opt into our mailing lists.
11. How we use personal data:
Please note that alphabetchildren.com (“this site”) might contain links to external sites as well as advertisements for purchasable products or services from third parties. This privacy statement does not cover the activities of such third parties. You should consult those third party sites’ privacy policies for information on how your data is used by them.
12. How long do we keep data?
- Personal data that you have submitted as part of an enquiry to us is archived after one calendar year except where they result in a purchase in which case they are retained longer as part of our financial records
- Inactive alphabetchildren.com users are archived after 24 months
- Unless you are an active alphabetchildren.com user (as above) or you consent to hearing from the project partners about their services, we store and retain your personal data for the duration of a training programme and for a further 12 months after the programme has completed.
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes). We review our retention periods on a regular basis.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
13. Who has access to your information?
13.a. We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:
- We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).
- However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
13.b. Your rights:
Under the GDPR and the Data Protection Act 2018, you have the following rights:
- Right to be informed. This Policy provides you with information in relation to how your data is processed. This ensures that we are transparent about what we will do with the information you supply to us.
- Right to object to the processing that is likely to cause you damage or distress. Where you challenge the accuracy or lawful processing of your information, we will consider this.
- Right to receive an electronic copy of any information you have consented to us holding. You can ask us to provide you with the personal data about you we hold, securely and in a machine-readable format, so it can be moved, copied or transferred to be used across different services or for you to give to another organisation. This is called a subject access request and we will need to verify your identity before giving such information.
- Right to object. We will ensure that we have the right consents in place for sending you information. You can unsubscribe from our mailings and remove your details at any time. If you wish to stop receiving communications from us, you will be able to do so by contacting us.
- Rights related to automated decision making. If there is additional profiling based on the information we hold, then you can object to us making decisions about you based on such processing.
You can make a request at any point by email to admin at alphabetchildren.com We will respond to a request within one month of receipt. However, where a request is received to erase data, we may not be able to delete all data (for example where data is linked to financial transactions that must be kept for a set period of time under financial regulations).
14. Fundraising and Marketing Communications
We may use your contact details to provide you with information about the vital work we do for older people, our fundraising appeals and opportunities to support us, as well as the products and services you can buy, if we think it may be of interest to you.
We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.
We will not send marketing or fundraising information by post
15. Data storage and transfers
Your personal data is stored on servers in the European Economic Area (EEA). If we share your personal data with any third-party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with current European data-protection legislation.
Information collected at one site may be used by any other Neurotastic services for the purposes listed above. We may also disclose your personal data to other third parties, including, without limitation, professional advisers, or governmental or State institutions or regulatory authorities, where necessary in order to exercise or defend legal rights or where required by law. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.
16. Who we share data with:
In line with any contractual obligations we share personal data about participants on training programmes with potential funders such as the National Lottery Fund. We also share personal data with third parties who process our data for the purposes of providing services to you, such as email providers, digital file storage providers, those processing credit card payments, our online invoicing system. Our chosen processors to help us do this include Google Analytics.
Finally, we will share data with the appropriate authorities (e.g. police, law enforcement agencies and other parties) where we have a legal obligation. For example, for the detection and prevention of fraud, or where data is required in relation to a criminal offence.
We do not sell or share data with any other third parties other than those listed above, covered under the trading data clause and where we use a third party to securely process our data on our behalf.
17. What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
18. Where we send your data
Visitor comments may be checked through an automated spam detection service.
19. Who we are
Our website address is: alphabetchildren.com managed by the organisation Neurotastic, all rights reserved.
20. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
The Policy may change from time to time. For example, we have recently updated it to reflect new legal requirements of the EU General Data Protection Regulation (also known as the ‘GDPR’). Please visit this website section periodically in order to keep up to date with the changes in our Policy.
22. How to Contact Us
Should you have other questions or concerns about these policies; please send us an email to admin at alphabetchildren.com
Review of this Policy
We keep this policy under regular review. Last updated March 2021.